Facts about an Auto Dialer

Published on by Jeth Santos

Facts about an Auto Dialer

An auto dialer is a software program that automatically dials thousands of telephone numbers from a phone list or database. Then the auto dialer either plays a recorded message or connects the call to a live person after the call has been answered. It is capable of personalizing messages and assembling touch tone or speech feedbacks.

Auto dialers are widely used for customer support in call centers and telemarketing. An auto dialer are usually configured to leave messages for people on answering machines, receive touchtone or recorded responses, or simply dial the telephone numbers for an operator or agent.

Importance of Voicent Auto Dialer Software

While it is true that some companies use auto dialers to power telemarketing campaigns, it still has many other uses as well. A school could use an auto dialer to alert parents and students to an unexpected closure. A doctor's office could set up a system to remind senior citizens when to take their medication. A political candidate could dial out to thousands of residents to participate in a telephone town hall.

Other great use of this call center software includes; service pickup or delivery notifications, sales promotion, repetitive robo calls to the same phone number and debt reminders or notices. Most importantly auto dialer can be used for emergency alert and escalation processes.

Some key features of Voicent Auto Dialer Software:

  • Automated dialing with a single click
  • Incredible scalability--can dial thousands of simultaneous calls from a single, ordinary computer
  • Live call transfer to any phone
  • Interactive touch tone response (press 1, press 2, ...) or even voice-activated command and response capabilities
  • Voice message recording by phone, by computer or by studio
  • Computer-generated voice (optional); Save/restore call list, import or copy-paste call list
  • Detects human pick up, answering machine, busy, no answer, disconnected line
  • Automatic retry for busy line or no answer
  • Built in calendar for advanced call scheduling
  • Daily, weekly, monthly, and yearly recurring calls
  • Call until confirm (for emergency alert escalation)
  • Automatically schedule call for next day if calls are not finished
  • Multilingual Text-to-Speech (optional) for customizing each phone call

Key Benefits of Voicent Software

  • Buy it once; own it for life – No recurring monthly fees, no hidden fees.
  • Supports all phone services, pay the phone company directly with no middle-man fees.
  • No per call charges, per transfer charges, or per minute charges.
  • No need to assign agents, as one agent logging out will allow another agent to log in and use their license.
  • Extensive Developer API for endless opportunities.
  • Upgrade whenever you like, no restrictions

As of today Voicent is rank #1 Managed Dialer Vendor for Auto Dialing. It has the highest Return on Investment above other competitors. That’s not all, Voicent has an in-house developer team constantly improving our software and integrating new technologies. You can upgrade whenever you like, no restrictions.

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